22 Jan 2016

HSBC clerk tracks down married customer on Facebook, sends her flirty messages

A bank employee sent flirty messages to a married customer after finding her through social media.
Debbie Tuttle said she was shocked to receive a friend request and three personal messages on Facebook.
Debbie Tutttle tracked downon Facebook by HSBC Clerk
And when she complained, the 28-year-old was shocked when managers at the HSBC branch offered her £250 as a "goodwill gesture" to make up for the intrusion.


Now she is angry that the man who is believed to have used confidential data to help him track her down has been allowed to keep his job.
Mrs Tuttle was shocked when she logged onto her Facebook page on January 11 to find the messages from the male employee of the bank.

The mother of two, from Stafford, said: "He said 'you're really stunning. I think you're a good looking woman'.

  "I'd not given him my contact details - he must have used the bank's information to track me down.
"My husband Paul and I have found this very distressing. I can't believe they've let him keep his job."

Mrs Tuttle reported the incident to the bank, which she said offered her £250 as goodwill, but she is not comfortable with that solution.

An HSBC spokesman said: "We are aware of the situation. We have carried out a full internal investigation and are satisfied with the outcome."

Mrs Tuttle reported the matter to the Financial Ombudsman Service. A spokesman said: "We can't make them apologise and we don't have the power to tell a firm what to do about disciplinary issues."

No comments:

Post a Comment