[Overall Rating: 71.592]
The fifth-oldest continually run airline, Finnair has not had an accident since 1963 (knock on wood), earning it a stellar safety rating along with high marks for great customer service. It is the major carrier for Finland, and also over serves more than 60 European and 13 Asian markets.
19. Virgin Australia [Overall Rating: 73.763]
Australia's second-largest airline, and the largest (by fleet number) in the Virgin family, Virgin Australia serves 29 cities in Oz, and has hubs in Brisbane, Melbourne, and Sydney. Its high rating is due, in large part, to its impeccable customer service. In August of 2015, Virgin Australia debuted its all-new Airbus A330 business class, which has been a big hit with travelers.
18. EL AL [74.030]
It’s no secret that El Al has gourmet-level kosher meals. But food preferences aside, there are plenty of great reasons to fly El Al, including an iPad rental program, an app that allows you to choose in-flight entertainment options ahead of time, and a range of Israeli wines that will put the Manischewitz to shame.
17.Swiss International Airline [74.736]
This airline boasts extra roomy seats (even in coach), a menu designed by noteworthy Swiss chefs, and attendants who speak multiple languages. Most impressive is the crew's appreciation for cleanliness: The cabins and bathrooms are consistently impeccable.
16. Turkish Airline [74.792]
Customers rave about Turkish Airlines’ excellent food, generous legroom, and friendly staff. The Asian airline is adding flights to Miami shortly and it will expand to Atlanta’s Hartsfield-Jackson International, one of the world’s busiest airport, in May. Even if you’re not planning a trip to Turkey, the airline has connections through Istanbul to 228 cities nonstop.
15. Qanats [75.799]
Qantas, the flag-carrier airline of Australia, serves 20 domestic destinations and 21 international destinations in 14 countries across Africa, the Americas, Asia, Europe, and Oceania. Fliers love the high-quality food and beverages served in all cabins. The crews are friendly and helpful. On the news front, Qantas will resume direct service from Sydney to San Francisco six days a week, starting December 20, 2015. For the roughly 14-hour nonstop flight, Qantas will use a Boeing 747-400 with on-demand in-flight entertainment in all classes.
14.Asiana Airlines [76.733]
Fans of Asiana Airlines wish that all flights were run by this Seoul-based carrier. Asiana is beloved for its consistently good in food service and well-trained, courteous flight attendants. On a long-haul flight, their lie-flat seats in the first-class cabin are exceptionally comfortable.
13. Eva Air [76.892]
EVA Air is a Taiwan–based carrier that serves Asia, Australia, Europe, and North America. It’s a winner due to its outstanding service and well-trained crew, who meet requests with smiles. The food and beverage service is top-notch, and the legroom—even in coach—is generous.
12. Thai Airways[77.027]
This airline embraces its country's "Land of a Thousand Smiles" adage. Friendly flight attendants offer fresh orange juice, a rotating assortment of delicious snacks, and hot towels—even on 30-minute domestic trips.
11. ANA [78.048]
ANA (All Nippon Airways) is known for its impeccable service, fantastic food (first-class passengers can dig into a kaiseki feast—a traditional Japanese multi-course dinner—while watching a movie on their own 23-inch LCD monitor. ANA also has a fun, pop-culture spirit that reflects its modern Japanese culture: This summer, the airline launched a partnership with Disney and Lucasfilm that led to an R2-D2-themed paint job for its brand-new Dreamliners.
10.Cathay Pacific [78.376]
A 16-hour flight, no matter how luxurious the plane, is enough to strike fear in the hearts of even the most intrepid travelers. On Cathay Pacific, that long-haul flight (between Newark and Hong Kong) feels almost like a stay in a very tiny, flying hotel: Premium Economy passengers are greeted with a glass of champagne and a hot towel, while business class fliers get lie-flat seats with guaranteed aisle access. And if you can’t sleep, the 100+ movies in half a dozen languages will definitely keep you occupied.
9. Porter Airlines[78.400]
A regional airline serving Canada and the United States, Porter Airlines is based at Billy Bishop Toronto City Airport and works as a reliable city shuttle between diverse destinations like Boston, Charleston, and Myrtle Beach. Its planes are all Canadian-built Bombardier Dash-8 Q 400 turboprop aircraft. Customers rave about the airline's free Wi-Fi; refreshments, like soda, juice, and snacks; and they offer a complimentary glass of wine, even on short flights. Wonderful customer service is what keeps fliers coming back.
8.Air New Zealand [78.419]
With some of the longest flights in the world, the Kiwi carrier pays close attention to seat comfort; legroom is ample on its widebody planes, and they also boast a lie-flat economy seats—or "Skycouch," which becomes a pull-out double bed. Business fliers on a budget can opt for the premium economy “Spaceseat," a pod-like seat with extra legroom. And all classes get that famed New Zealand wine.
7. Korean Air [79.499]
Even the most basic service on Korean Air is miles above the offerings on other airlines. Fliers in the economy cabin get piping-hot bibimbap customized to their preferences and freshly brewed green tea. But the superb food shouldn’t come as a surprise: Korean Air maintains its own farm on bucolic Jeju Island, ensuring that everything served on board is humanely raised and organically grown
6. Japan Airlines [79.707]
Though this airline is nearly 65 years old, it takes fliers' modern needs into account with some of the roomiest economy seats in the industry, a comprehensive entertainment system, and excellent Japanese breakfasts and dinners.
5.Etihad Airways[79.876]
Have you heard of Etihad's flying apartment yet? You will. The Abu Dhabi-based airline now offers what we consider the future of first-class comfort: a three-room "residence" (as they call it) with a bedroom, private bath with shower, and lounge. Want to make a dinner reservation for when you land? The Etihad concierge is more than happy to assist.
4.Virgin Atlantic [80.235]
It's amazing how far little touches can go to make you feel like a human again, even when crammed into a seat a 35,000 feet. Virgin Atlantic gets top marks when it comes to amenities—some as simple as cool, soothing lighting and complimentary cocktails for all; some more luxurious, like the multi-course meal in Premium Economy and the stand-up bar in Upper Class, fit for Don Draper.
3.Qatar Airways[81.195]
One of the "big three" Gulf carriers, Qatar has one of the industry’s youngest fleet of ultra-long haul wide bodies. With both the A350 and Boeing’s Dream liner to choose from, business fliers get another bonus: The jets’ composite structure allows lower cabin pressure and higher humidity, which can lessen the effects of jet lag.
2.Emirates Airlines [84.174]
Our readers have long raved about Emirates' “friendly and courteous staff, a seat-back entertainment system with 1,800 channels of entertainment, along with the ‘excellent’ food, fine wines, and ‘champagne galore.’” With a fleet of double-decker Airbus A380 and the massive Boeing 777, Emirates is also able to fly extended routes—like the new Orlando to Dubai—in extreme comfort.
1.Singapore Airlines [85.943]
Singapore has ranked no. 1 for 27 of 28 years of RCA survey results—for good reason. It elevates service and comfort, making a 19-hour direct flight from Newark to Singapore an enjoyable experience—in coach! The flight attendants seem to anticipate your needs, swooping in to shut off the air above you only as your hand starts to rise, and soon, the new Premium Economy seats will make a long-haul flight a welcome excuse for a thick fleece blanket, French champagne, and a proper nap.
Getting ready for the festive season? The choice is yours!
Source: Conde Nast Traveller
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